Website terms and Conditions

1. Introduction

Welcome to Gourmet Granny’s! By accessing and using our website (www.gourmetgrannys.com.au), you agree to be bound by these Terms & Conditions. Please read them carefully before using our site or purchasing our products.

2. General Information

• Gourmet Granny’s is an Australian-owned business offering high-quality sauces, gravies, and meal bases.
• We strive to keep all product descriptions, images, and pricing accurate, but occasional errors may occur.
• We reserve the right to update, change, or modify these Terms & Conditions at any time without notice.

3. Orders & Payments

• All prices listed on our website are in Australian Dollars (AUD) and include GST (Goods & Services Tax), where applicable.
• Payment must be made in full at checkout via our secure payment options (e.g., credit/debit card, PayPal).
• We reserve the right to reject or cancel any order if there is an issue with pricing, stock availability, or suspected fraudulent activity.

4. Shipping & Delivery

• We currently ship Australia-wide. Shipping costs and estimated delivery times are outlined on our Shipping Information page.
• Orders are processed as quickly as possible, but delivery times may vary based on location and Aus Post schedules.
• Once your order has been dispatched, you will receive a tracking number via email.
• Gourmet Granny’s is not responsible for delays caused by shipping carriers, natural disasters, or other unforeseen circumstances.

5. Returns & Refunds

• Love it or your money back! If you’re not 100% happy with any Gourmet Granny’s product, we’ll give you a full refund - no questions asked. That said, we’re still waiting for our first unhappy customer… it’s just that good!
• To request a refund, please contact us within 14 days of receiving your order at marketing@gourmetgrannys.com.au.
• Proof of purchase (e.g., order number) is required for all returns.
• Refunds will be processed using the original payment method.

6. Product Information & Allergens

• All ingredients and allergen details are provided on the product packaging and product pages on our website.
• While we take every precaution to list allergen information accurately, we recommend checking labels carefully before consumption.
• Our products are manufactured in facilities that may handle allergens, so we cannot guarantee the absence of trace amounts of allergens.

7. Use of Website

• You agree to use this website only for lawful purposes and in a way that does not infringe on the rights of others.
• Unauthorised use of website content, images, or trademarks is prohibited.
• Any misuse of the website, such as hacking attempts, fraudulent activity, or distributing harmful content, may result in legal action.

8. Privacy & Security

• We respect your privacy and are committed to protecting your personal information.
• Any data collected (such as email addresses for orders or newsletters) will be used in accordance with our Privacy Policy.
• Payment information is processed securely, and we do not store credit card details.

9. Limitation of Liability

• Gourmet Granny’s is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
• We do our best to ensure accuracy, but we are not responsible for any errors, omissions, or outdated information.

10. Governing Law

These Terms & Conditions are governed by the laws of Queensland. Any disputes arising from the use of this website will be subject to the jurisdiction of Australian courts.

11. Contact Us

For any questions about our Terms & Conditions, please contact us at:

Email: marketing@gourmetgrannys.com.au
Address: 18 Blue Rock Drive, Luscombe QLD 4209