Privacy Policy

Effective Date: March 13, 2025

Gourmet Granny’s (www.gourmetgrannys.com.au) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with us.

By using our website, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We collect personal information that you provide to us, including:

• When You Place an Order: Name, email address, phone number, billing/shipping address, and payment details.
• When You Subscribe to Our Newsletter: Email address.
• When You Contact Us: Any details you provide when reaching out via email, phone, or contact forms.
• Website Usage Data: IP addresses, browser type, pages visited, and other analytics collected through cookies and tracking technologies.

We do not collect or store credit card information. Payments are securely processed through trusted third-party providers (e.g., PayPal, Stripe).

2. How We Use Your Information

We use your personal information to:

• Process and deliver orders (including order confirmations and shipping updates).
• Respond to inquiries and provide customer support.
• Send marketing emails (only if you have opted in).
• Improve our website and customer experience through analytics and tracking.
• Ensure security and prevent fraudulent activity.

You can opt out of marketing emails at any time by clicking "unsubscribe" in our emails.

3. How We Protect Your Information

We take security seriously and implement industry-standard safeguards to protect your data, including:

• Secure payment processing (we never store credit card details).
• Encryption and secure servers to protect your personal data.
• Restricted access – only authorised personnel can access sensitive information.

While we take every precaution, no online transaction is 100% secure. If you have any concerns about your data, please contact us.

4. Cookies & Tracking Technologies

Like most websites, we use cookies and tracking tools to improve your browsing experience. These may collect non-personal data like:

• Website traffic and visitor trends.
• Which pages/products are most popular.
• How visitors interact with our site.

You can disable cookies in your browser settings, but some features of our website may not function properly without them.

5. Third-Party Sharing

We do not sell, rent, or trade your personal information. However, we may share your data with:

• Payment processors (e.g., PayPal, Stripe) to complete secure transactions.
• Shipping providers to deliver your orders.
• Marketing and analytics services (e.g.meta and email marketing platforms) to help improve our services.

These third parties are required to keep your information secure and use it only for the necessary services.

6. Your Rights & Choices

• Access & Update: You can request a copy of your personal data or update your details.
• Opt-Out: You can unsubscribe from marketing emails at any time.
• Delete Your Data: If you want your information removed from our systems, contact us.

To exercise these rights, email us at marketing@gourmetgrannys.com.au.

7. Children’s Privacy

Children under 13 are not our target market, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date listed at the top.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: marketing@gourmetgrannys.com.au
Address: 18 Blue Rock Drive, Luscombe QLD 4209